FAQs
Frequently Asked Questions
We understand that you have a lot of questions. Please look over our FAQs and reach out to us if these haven’t answered your concerns.
Visiting hours
We recommend visiting from 9 am until 6 pm, after that time we secure our doors as most residents are asleep. You are welcome to visit at any time. Please call in advance for after-hours visits to ensure access.
Are activities provided for the residents?
We create social programs and individual activities to match the capabilities of each resident. This can have a powerful impact on the healing process. Some examples include active resident councils, musical performances, current events updates, reading the newspaper, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement. We also encourage families to participate with the residents in various activities.
A monthly calendar is posted to keep you informed of upcoming events. We always welcome friends and family to visit and attend our special events. Below is a sample of our activity offerings:
- Active resident and family councils
- Musical performances
- Current events updates and reading the newspaper
- Singing exercises
- Religious meetings
- Entertainment
- Games
- Trivia
- History
- Gardening
- Field trips & outings
- Volunteer involvement
What should we pack for the stay?
We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. Everything should be clean and labeled with the resident’s name. Other personal items should be marked or engraved for identification. We advise that residents do not keep valuable jewelry or large amounts of cash in the facility.
Can my loved one receive mail?
Mail is delivered to residents personally on a daily basis except for weekends and holidays.
University Post-Acute
Attn: ___________________ Room No. _____
2120 Stockton Blvd
Sacramento, CA 95817
Consider using our Send a Greeting feature on the website. You may type a message and through email, send us your email greeting that we will hand deliver to your loved one residing in our facility. Our email feature is free of charge.
Will Medicare cover my stay in the facility?
Residents must have a Medicare card that reads “Hospital Insurance.” They must also be admitted to the facility with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a daily co-insurance co-pay is required. Medicare does not cover skilled nursing fees over 100 days.
What do we do if we have personnel concerns?
Our primary concern is that your loved one feels comfortable here and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department. They will be able to address any apprehensions you may have regarding any particular staff members.
What is an Ombudsman?
An Ombudsman is an advocate for residents. They are a third-party person NOT employed by the facility who comes by the facility periodically to monitor the activities of the facility. They are not able to tell the facility what to do but are able to be a voice for a resident with a concern.
Can we bring a family pet to the facility?
Yes, we warmly welcome your family pet to join us! To ensure a safe and enjoyable visit for everyone, kindly remember to clean up after your furry friend and adhere to safety guidelines at all times. For the well-being of all, please keep your pets on a leash and ensure they are up-to-date with their vaccinations. Your cooperation is greatly appreciated.
Is there private space available to use?
Yes, we have private space available to visit or for family gatherings. Please check with the front desk for availability of space.
What role does social services play?
The Social Services Director assists patients with discharge planning by assessing their needs, connecting them with appropriate resources, and advocating for their well-being. Their extensive knowledge of community resources and strong communication skills are vital assets in this role.
Can a patient request a haircut at the facility?
Yes, we have beauticians available. Please contact the front desk to schedule.
How often will a physician or health professional visit?
Doctors conduct daily rounds at our facility, with both doctors and mid-level clinicians making regular visits.
Do you accept volunteers?
Yes, please contact the facility for more detailed information.